Contact Us

Hours of Operation

Our team is available Monday through Sunday, 7:00 AM to 11:00 PM Eastern Time. We are closed on major federal holidays.

What to Have Ready

When you call, having the following information handy will help us serve you faster:

• Your full service address (including zip code)
• Your current internet provider (if switching)
• The number of devices you typically connect
• Any current account number (for existing customer support)

New Service Orders

If you're looking to set up new service, our specialists can check availability at your address, walk you through available plans, and place your order — usually in one call lasting under 15 minutes.

Technical Support

Experiencing issues with your current service? Call us and our technicians will diagnose the problem and coordinate a resolution with your provider on your behalf.

Business Address

40 E 7th St, New York, NY 10003, USA